Shipping Policy

Effective Date: 29/8/2025

At Scrubb Club, we’re committed to getting your orders to you as quickly and smoothly as possible. As a drop shipping business, our products are shipped directly from our trusted suppliers to you. Please read our shipping policy carefully.

 

1. Processing Times

• Orders are typically processed within 1–3 business days after payment is confirmed.

• Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (where available).

 

2. Shipping Times

Delivery times vary depending on your location and the supplier’s warehouse. Estimated timeframes:

• Australia & New Zealand: 7–15 business days

• United States & Canada: 7–20 business days

• United Kingdom & Europe: 7–20 business days

• Rest of the World: 10–25 business days

⚠️ Please note: these are estimates only. Actual delivery times may vary due to customs delays, courier schedules, or circumstances beyond our control (e.g., weather events, holidays).

 

3. Shipping Costs

• Shipping costs are calculated at checkout and may vary depending on product weight, supplier location, and delivery destination.

• Occasionally, we offer promotions such as free shipping. These will be clearly displayed at checkout.

 

4. Tracking Your Order

• Many of our suppliers provide tracking numbers. If tracking is available, you will receive details in your shipping confirmation email.

• Please allow a few days for the tracking information to update after dispatch.

 

5. International Shipping & Customs

• We ship worldwide.

• Some international orders may be subject to customs fees, import duties, or taxes in your country. These charges are the customer’s responsibility and are not included in the purchase price.

• Scrubb Club is not responsible for delays caused by customs.

 

6. Incorrect Address & Delivery Issues

• Please double-check your delivery address at checkout. We cannot refund or reship orders sent to an incorrect address provided by the customer.

• If your parcel is lost in transit, please contact us at [Insert Email Address] and we will do our best to assist you.

 

7. Delayed or Missing Orders

• If your order has not arrived within 30 business days of dispatch, please contact us and we will investigate.

• In rare cases, delays can occur due to high seasonal demand or customs clearance.